Terms and Conditions

1. Enquiring about availability: We try to keep the availability chart on the website up-to-date, but please email us to check availability. Please feel free to ask any supplementary questions about a property and let us know if you have any special requirements or concerns (e.g. suitability for the elderly or very young children, allergies, etc.).
   
2. Confirming availability and price: By email we will confirm whether the dates you want are available, we will then confirm back by email exactly the price you have to pay (all utilities will be included in the price unless otherwise stated, direct line telephone can be added if required where available)
   
3. To reserve the property: We will then ask for a 30% reservation fee to be paid into by credit card or a French/UK bank account, (please note all prices are in euros) this will then reserve the property on your behalf, we will at this stage then send an email confirming your booking/reservation.
   
4. When to pay: The remaining 70% payment is payable on arrival. Preferably in cash however this can be processed by credit card subject to a 3% handling charge.
   
5. Cancellation: In the event of cancellation by you the 30% deposit is not refundable (It is therefore essential that you take out adequate holiday insurance so that should you have to cancel due to ill health or for any other unforeseen reason your deposit can be reimbursed by your insurance company. Regarding the balance 70% subject to sufficient notice of minimum 2 months prior to arrival there will be no charge. This will reduce by 10% per week subject to the arrival date. i.e. 1 week prior to arrival the full amount is due.
6. 
   Booking alteration: If after we have issued a Booking Confirmation, you wish to alter your booking, please let us know immediately. We will endeavor to accommodate you, BUT this may not be possible. This service may incur extra charges.
7. 
   Booking out of the property/Cleaning of property: On departure, the property has to be returned in exactly the same condition as when it was initially rented, i.e. clean and presentable. If this is not the case a charge will be made for cleaning the property based on 30 euros per hour for the work to be done
   
8. Security Deposit: A security deposit may be required to the value 25% - 50% (dependent on value of property) This value will always be disclosed at time of booking. We aim to return your deposit or remaining balance at the end of your stay, but where checking of utilities etc may take longer we will refund the balance within one month.
   
9. Arrival and departure times: We will try to accommodate people as best as possible, so please specify exactly when you are arriving and leaving, however during busy periods of the summer etc, we may have to stipulate arrival and departure times, i.e. on Saturdays arrival after 4pm and departure before 12 noon. (but please contact us with specific requirements)
   
10. Linen and Toweling: All properties come with 1 set of linen and toweling (in some cases 2 sets) free of charge.
    
11. Personal Insurance: People should always travel with personal insurance that will cover them for every eventually.
    
12. Further information: We can offer airport pickup and return, and clean the property on departure for you, as an added service. So please enquire if this would be of interest.